For solicitors

A careful first response for legal enquiries.

Call Covered can collect caller details, matter type, urgency, and preferred contact times for solicitors, without presenting itself as legal advice.

Best fit

Small UK law firms, high-street solicitors, and specialist legal practices.

Capture matter type, caller details, urgency, and preferred callback time.

Use approved scripts that avoid giving legal advice.

Flag urgent enquiries for faster review.

Give the team a structured intake summary.

Why it matters

The calls you miss are often the leads competitors answer.

Potential clients call while fee earners and support staff are busy.

New enquiries need enough detail before a conflict check or callback.

Urgent matters need to be flagged without making promises.

Admin calls interrupt focused legal work.

Call flow

Explains it is collecting information for the firm.

Asks for contact details and a plain-English summary of the matter.

Records urgency and any key dates the caller mentions.

Passes the enquiry to the firm for review and follow-up.

Use cases

New client intakeOverflow receptionOut-of-hours enquiriesCallback request capture

Questions

Does the AI receptionist give legal advice?

No. It should be configured to collect information, answer approved administrative questions, and pass enquiries to the firm.

Can it help with new client intake?

Yes. It can gather basic contact details, matter type, urgency, and a summary so your team can decide the next step.

Can calls be recorded and transcribed?

Yes, where configured. The caller greeting should clearly explain any recording or transcription before continuing.

Get every call answered, every enquiry captured, and every job that comes in over the phone, even when you cannot pick up.