Privacy Policy

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register on the services, express interest in our products or services, participate in activities on the services, or otherwise contact us. The personal information we collect depends on your interactions with us and may include:

• names
• phone numbers
• email addresses
• job titles
• usernames
• passwords
• contact preferences
• billing addresses
• debit or credit card numbers

Sensitive Information. We do not process sensitive information. All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

In short: Some information, such as your Internet Protocol (IP) address and browser or device characteristics, is collected automatically when you visit our services.

We automatically collect certain information when you visit, use, or navigate the services. This may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our services and for internal analytics and reporting.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more in our Cookie Notice at callcovered.co.uk/cookies.

Log and usage data may include your IP address, device information, browser type, settings, date and time stamps, pages and files viewed, searches, features used, device event information, error reports, and hardware settings.

Information collected from other sources

In short: We may collect limited data from public databases, marketing partners, and other outside sources.

To enhance our ability to provide relevant marketing, offers, and services and to update our records, we may obtain information from public databases, joint marketing partners, affiliate programs, data providers, and other third parties. This may include mailing addresses, job titles, email addresses, phone numbers, intent or behaviour data, IP addresses, social media profiles, social media URLs, and custom profiles.

2. HOW DO WE PROCESS YOUR INFORMATION?

In short: We process your information to provide, improve, and administer our services, communicate with you, prevent fraud, keep our services secure, comply with law, and, where relevant, with your consent.

We process your personal information for a variety of reasons, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to you.
• To respond to enquiries and offer support.
• To send administrative information, including details about products, services, terms, and policies.
• To save or protect an individual's vital interest, such as preventing harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on. We may rely on consent, performance of a contract, legal obligations, and vital interests.

• Consent: we may process your information if you have given us permission for a specific purpose.
• Performance of a Contract: we may process your information when necessary to fulfil contractual obligations.
• Legal Obligations: we may process your information where necessary for compliance with legal obligations.
• Vital Interests: we may process your information where necessary to protect your vital interests or those of another person.

In legal terms, we are generally the "data controller" under European data protection laws for the personal information described in this notice. This notice does not apply to personal information we process as a "data processor" on behalf of customers.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In short: We may share information in specific situations and with specific categories of third parties.

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to that information. We have contracts in place with these third parties, which are designed to help safeguard your personal information.

The categories of third parties we may share personal information with include:

• Ad Networks
• Finance & Accounting Tools
• Payment Processors

We may also share or transfer information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies, such as web beacons and pixels, to gather information when you interact with our services. Some online tracking technologies help us maintain security, prevent crashes, fix bugs, save preferences, and support basic site functions.

We also permit third parties and service providers to use online tracking technologies for analytics and advertising. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice at callcovered.co.uk/cookies.

Google Analytics

We may share your information with Google Analytics to track and analyse use of the services. The Google Analytics Advertising Feature we may use includes Remarketing with Google Analytics. To opt out of being tracked by Google Analytics, visit https://tools.google.com/dlpage/gaoptout. You can also use Google Ads Settings, http://optout.networkadvertising.org/, or http://www.networkadvertising.org/mobile-choice.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). The terms in this Privacy Notice govern your use of the AI Products within our services.

Use of AI Technologies

We provide AI Products through third-party service providers, including OpenAI. Your input, output, and personal information may be shared with and processed by these AI service providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI service provider.

Our AI Products

Our AI Products are designed for AI automation.

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third parties.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this notice unless a longer retention period is required or permitted by law, such as tax, accounting, or other legal requirements. No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it. If this is not possible, we will securely store your personal information and isolate it from further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In short: We aim to protect your personal information through organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our services is at your own risk, and you should only access the services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under 18, contact us at kotirobert@callcovered.co.uk.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow greater access to and control over your personal information.

These rights may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict processing, to data portability, and not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to processing.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or the UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we rely on consent to process your personal information, you can withdraw it at any time by contacting us. This will not affect the lawfulness of processing before the withdrawal or processing conducted on lawful grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from marketing and promotional communications by clicking the unsubscribe link in our emails or by contacting us. We may still send service-related or non-marketing messages.

Account information: You can log in to your account settings to update your user account. Upon a request to terminate your account, we will deactivate or delete your account and information from active databases, subject to information we may retain for fraud prevention, troubleshooting, investigations, enforcement, or legal requirements.

Cookies and similar technologies: Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies, but this may affect certain features or services.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (DNT) feature or setting. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or other mechanisms that automatically communicate a choice not to be tracked online. If a standard is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated revised date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice or directly sending you a notification.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, email us at kotirobert@callcovered.co.uk or contact us by post at:

If you are a resident in the United Kingdom, we are the data controller of your personal information. We have appointed Call Covered Limited as our UK representative. You can contact them by email at kotirobert@callcovered.co.uk, by visiting callcovered.co.uk, or by post in the United Kingdom.

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on applicable laws, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correction of inaccuracies, deletion of your personal information, or withdrawal of consent. These rights may be limited in some circumstances by applicable law. To request review, update, or deletion of your personal information, please fill out and submit a data subject access request.